Ahmet Yaşar, Chair of the Turkish Insurance Association (TSB), said the latest measures introduced by the Insurance and Private Pension Regulation and Supervision Authority (SEDDK) will both simplify motor insurance claims and reinforce the fight against unauthorised claims brokerage. According to Yaşar, the changes signal a more citizen-focused structure in claims management while also improving how compensation processes are handled.
He noted that the legal and administrative framework targeting unauthorised claims activity was activated with the SEDDK Circular dated 29 June 2026, while the amendments to the General Conditions of Motor Insurance that entered into force on 1 July opened a new phase for policyholders. In his view, these steps are designed to protect individuals from practices that create confusion, delay, and unnecessary financial burden.
Focus on Direct and Simpler Claims Handling
Yaşar stated that organised and unauthorised claims intermediaries have often drawn citizens into avoidable disputes, charged excessive commissions, and caused concerns over the unlawful use of personal data. He emphasised that the new regulations were introduced to protect policyholders’ rights and reduce the need for outside intermediaries in compensation-related matters.
Under the revised system, depreciation is now treated as a natural part of the claims process. This means claimants can apply directly to their insurers and manage compensation procedures without making an additional application or depending on third parties. Yaşar said this approach is intended to make the process more accessible and predictable for citizens.
Goal of Fewer Disputes and Stronger Trust
Explaining the broader purpose of the reforms, Yaşar said the objective is to streamline claims procedures, standardise calculations, and ensure that citizens receive information directly. He added that these improvements are expected to reduce unnecessary disputes, ease the burden on arbitration mechanisms, and strengthen trust in the insurance system overall.
Speaking on behalf of TSB, Yaşar said the association supports regulations that safeguard citizens and improve confidence in the sector. He also underlined that TSB will continue cooperating with the relevant public institutions in efforts to combat unauthorised claims-handling organisations.
Yaşar additionally expressed gratitude to SEDDK Chairman Davut Menteş, the members of the SEDDK Board, the institution’s staff, contributing public bodies, experts, insurers, and other sector stakeholders for their role in implementing the new regulations.
