HDI Sigorta gathered its agency network in Ankara as part of a broader effort to refine claims management and raise service quality across its operations. The meeting, hosted by the Central Anatolia Regional Directorate at the Ankara Rapid Support Station, focused on the company’s current practices in Rapid Support Stations and Rapid Support Services, while also opening a direct discussion on field experience, customer expectations, and opportunities for improvement.
Attended by Sinem Gürün, Deputy General Manager of Claims, together with the claims management team and agents, the event reflected the insurer’s customer-focused approach to claims handling. By reviewing operational performance alongside real feedback from the field, HDI Sigorta signaled its intention to make claims processes faster, more efficient, and easier for policyholders. Similar meetings are also planned in other provinces.
Claims Handling Built Around Customer Confidence
According to Sinem Gürün, the claims stage is one of the clearest moments when customer trust is tested in insurance. She emphasized that HDI Sigorta’s Rapid Support structure is designed to reduce the confusion and pressure that can follow an accident, while helping customers reach a solution with as little difficulty as possible.
Rather than leaving policyholders to coordinate repair shops, replacement vehicles, and process tracking on their own, HDI Sigorta manages the journey from start to finish. Gürün also noted that agents play a vital role in this system, as they form one of the strongest connections between the company and its customers. Their observations and recommendations help shape a claims model that is increasingly practical, responsive, and customer-oriented.
Two Complementary Rapid Support Solutions
To make claims handling more convenient, HDI Sigorta operates through two separate but connected service structures: Rapid Support Stations and Rapid Support Services. Together, these solutions are intended to simplify the repair and follow-up process while improving speed and coordination.
Rapid Support Stations currently serve customers at six points: the HDI Sigorta Head Office, along with İzmir, Ankara, Adana, Istanbul European Side, and Antalya. Managed directly by HDI Sigorta teams, these stations provide end-to-end support throughout the claims process. Customers can leave their damaged vehicles at these centers, and eligible policyholders may also receive their replacement vehicles from the same location.
The process includes directing the vehicle to the appropriate repair center, overseeing repairs through HDI Sigorta claims specialists, and ensuring that each step is completed in line with quality standards. Once the work is finished, the repaired vehicle is returned to the customer through the Rapid Support Station. This model removes the need for customers to independently search for service providers, organize transportation alternatives, or manage communication between multiple parties.
Widespread Service Support Across Provinces
Rapid Support Services represent HDI Sigorta’s authorised service network, designed to deliver quick and comprehensive support during the repair phase. With 196 authorised service points across 61 provinces, this network enables customers to contact HDI Sigorta immediately after an incident and begin the process without delay. Operations within this structure are coordinated by dedicated specialist teams.
Customers using Rapid Support Stations and Rapid Support Services can also benefit from several added advantages. These include protection of the no-claims bonus, unlimited courtesy car use during repairs for Super Extended Comprehensive Cover policyholders, a two-year repair warranty, polishing and cleaning services, repairs with original spare parts, and vehicle check-up services. The complete service network is available through the HDI Sigorta website.
