Yunus Emre Karakaş, Business Development Manager at Aycar Assistance Network, highlighted that assistance services are a critical factor in enhancing the comfort of daily life, particularly for car users.
In his statement, Karakaş emphasised that the services offered, primarily vehicle assistance, are not limited to emergency situations alone, but also enable users to gain significant advantages in terms of time and safety. He noted that assistance solutions, ranging from roadside assistance to vehicle towing services, and from the provision of replacement vehicles to tyre changes, have become an indispensable part of modern life.
Noting that demand for assistance services is growing rapidly alongside the fast-paced nature of urban life and increasing mobility needs, Karakaş said, “Users are now seeking assurance not only when they encounter a problem but also as a precaution against potential risks. In this regard, assistance services create a safety net that simplifies people’s lives and provides uninterrupted support in unexpected situations.”
Noting that digital transformation in the sector has also gained momentum alongside technological advancements, Karakaş stated that customers can now access the services they require much more quickly thanks to mobile applications and smart systems. He highlighted that these developments have significantly boosted both customer satisfaction and operational efficiency.
Karakaş added that the scope of assistance services would expand further in the coming period, noting that electric vehicles, sustainable mobility and personalised service solutions would be key determinants of the sector’s future.
